RETENTION SERVICES

INTRODUCING THE NO-ONE-FAILS-ON-OUR-WATCH METRORAIL SBE RETENTION PROGRAM

Welcome aboard. This promises to be an exciting ride for all of us. As you help us build Houston’s new light rail system, your Rail Means Business team is behind you all the way. We look forward to a long and prosperous working relationship with you.

If you don’t know about all the ways we can help you succeed, you should. Here’s a quick look at the free and valuable support services we offer.

One-on-one assessments
No two companies are alike. That’s why we work with each SBE to identify and customize training opportunities based on your individual needs. Need help with certified payroll systems? No problem. Not sure of some of the terms of your contract? We can explain. Bonding, safety issues, project management, you name it. We can even help you get recertified.

Proper invoicing
We’ll walk you through the required accounting procedures and help with invoicing issues to make sure you’re paid promptly for your hard work.

Issue resolution
Our goal is to prevent issues. However, if an issue arises that can’t be resolved informally, our standard subcontract and purchase orders provide for a prompt and equitable resolution process that may include mediation and binding arbitration.

Competitive Edge Program
Take advantage of regularly scheduled workshops and events that address critical job performance issues such as:

• Effective project/construction management
• Understanding your contract and scope of work
• Dealing with changes to scope
• Bonding
  Contract negotiations
• Communications
• Safety
• Scheduling
• Financial management

Business-to-Business Program
Join us for valuable networking events, offering tremendous opportunities: